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  • Live Chat will no longer be available after Dec. 31, 2014 due to required budget reductions at the Virginia Department of Taxation.

    The Virginia Department of Taxation's Customer Service Walk-in Center at 1957 Westmoreland St., Richmond, will reopen on Jan. 12, 2015.

    The Department's Cashiers' Office is open all year, Monday through Friday, 8:30 a.m. - 5 p.m.

E-mail

You can send and receive confidential answers to your account questions by using our Secure E-mail service.

Individual               Send a Secure E-mail              

Business               Send a Secure E-mail              

 Learn why you may not be receiving expected e-mails from the Virginia Department of Taxation. (16Kb PDF)

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Phone and Fax Numbers

The Department does not initiate any automated outbound calls requesting citizen information.

For Individuals (Telephone Service Hours: Monday - Friday, 8:30 a.m. - 5 p.m.)

  Phone Fax
Customer Services
(servicios disponible en español)
  • Online Services
  • Tax Forms
  • Individual Income Tax
(804) 367-8031 (804) 254-6113
Where's My Refund? (804) 367-2486  
Part Pay Agreements (804) 440-5100  
Credit Card Payments (Official Payments) (800) 272-9829  

For Businesses (Telephone Service Hours: Monday - Friday, 8:30 a.m. - 5 p.m.)

  Phone Fax
Customer Services
(servicios disponible en español)
  • Corporation Income Tax
  • Digital Media Fee
  • Employer Withholding
  • Litter Tax
  • Sales and Use Tax
  • Tire Recycling Fee
  • Watercraft Sales and Use Tax
  • Business Online Services (iFIle, iReg and QuickPay)
  • Business Registration
  • Tax Forms
(804) 367-8037 (804) 254-6111
Special Taxes
  • Aircraft Sales and Use
  • Apple Tax
  • Corn Assessment
  • Cotton Assessment
  • Egg Excise Assessment
  • Forest Products Tax
  • Peanut Tax
  • Sheep Tax
  • Small Grains Assessment
  • Soft Drink Tax
  • Soybean Tax
(804) 786-2450 
 
(804) 786-2800
 
Insurance Premiums License Tax (804) 404-4163  
Bank Franchise Tax  (804) 786-2840 (804) 786-2800 
Cigarette Stamps (Purchases)  (804) 367-8465   
Tobacco Tax Assistance  (804) 371-0730   
Communications Tax (804) 404-4195 (804) 786-2645
Rolling Stock Tax (804) 371-0857  
Motor Vehicle Rental Tax (804) 404-4180 (804) 225-2295

 Tax Credits (Telephone Service Hours: Monday - Friday, 8:30 a.m. - 5 p.m.)

  Phone Fax
Tax Credit Assistance (804) 786-2992  

 Collections (Telephone Service Hours: Monday - Friday, 8:30 a.m. - 4:30 p.m.)

  Phone Fax
Collections (804) 367-8045 (804) 254-6112
Court Debt Collections (804) 367-0016  

Other Useful Numbers

  Phone Fax
Estate Tax (804) 367-8031  
Fiduciary Income Tax (804) 367-8031  
Recordation Tax (804) 371-0856  
Public Relations (Media Contacts) (804) 786-3507  

 TTY Users Please Dial 7-1-1

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Location and Mailing Addresses

Mailing Address Express Mail
Virginia Department of Taxation
Office of Customer Services
P.O. Box 1115
Richmond, VA 23218-1115
Virginia Department of Taxation
1957 Westmoreland Street
Richmond, VA 23230

 

The Department's Customer Service Walk-In Center located at  1957 Westmoreland St., Richmond, VA  will reopen on Jan. 12, 2015. 

Our Cashiers' Office is open all year, Monday through Friday, 8:30 a.m. - 5 p.m.

 

NOTE: Do not mail your tax return to any of the addresses on this page. It will slow processing of your return.

Addresses to use when mailing your individual income tax return.

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Last Updated 11/10/2014 11:28

 

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