• Home >
• Contact Us

• En Español |
• Web Policy |
• About Us |
• Other Agencies |
• Career Center

Contact Us

• E-mail
  • Secure E-mail
  • Non-Secure E-mail
• Phone and Fax Numbers
• Live Chat
• Location and Mailing Addresses
• Freedom of Information Act (PDF 36Kb)
• Contact VEC

 

E-mail

Secure E-mail

The Virginia Department of Taxation uses state-of-the-art technology to serve our customers. By logging on to our iFile Secure Message Center, you can send and receive confidential answers to your account questions without ever having to call or write us.

For Individuals

• Individual Log-in

For Businesses

• Business Log-in

Non-Secure E-mail

While traditional or non-secure e-mail is still available, please do not send account specific information by this method. We encourage you to log in and send a secure e-mail or contact a Customer Service Representative by phone.

For Individuals

• Send a non-secure e-mail.

For Businesses

• Send a non-secure e-mail.

Learn why you may not be receiving expected e-mails from VA Tax. (16Kb PDF)

 

Phone and Fax Numbers

The Department of Taxation does not initiate any automated outbound calls requesting citizen information.

For Individuals

Telephone Service Hours are Monday through Friday, 8:00AM - 5:00PM

Service	Phone	Fax
Customer Service	(804) 367-8031 (servicios disponible en español)	(804) 254-6113
Teletax (Where's My Refund?)	(804) 367-2486
Teleplan (Part Pay Agreement)	(804) 440-5100
Credit Card Payment (Official Payments)	800-272-9829
Tax Forms	(804) 440-2541
Collections	(804) 367-8045	(804) 254-6112
Online Services	(804) 440-2549

For Businesses

Telephone Service Hours are Monday through Friday, 8:00AM - 5:00PM

Service	Phone	Fax
Corporate Sales and Use, Employer Withholding, and Litter tax	(804) 367-8037 (servicios disponible en español)	(804) 254-6111
Aircraft Sales And Use	(804) 786-2450
Commodity and Excise Tax	(804) 786-2450
Forest Products Tax	(804) 786-2450
Bank Franchise Tax	(804) 371-0730	(804) 786-2800
Recordation Tax	(804) 367-8020
Cigarette Stamps (Purchases)	(804) 367-8465
Tobacco Tax Assistance	(804) 371-0730
Tax Credit Assistance	(804) 786-2992
Tax Forms	(804) 440-2541
Collections	(804) 367-8045	(804) 254-6112
Registration	(804) 367-8057	(804) 367-2603
Online Services	(804) 440-2550

 
Live Chat

The Virginia Department of taxation allows taxpayers to communicate on-line in real time with the department’s Tax representatives by clicking on one of the many "Live Chat" icons located throughout the web site. Taxpayers can ask general tax questions or specific questions about their accounts. Live Chat is available from 7 a.m. to 9 p.m. week days, and from 8 a.m. to 1 p.m. on Saturdays. Transcripts of on-line conversations are available to print out. If you are receive a "Live Chat is currently unavailable" message during normal business hours then all operators for Live Chat are busy.
 

 Location and Mailing Addresses

Mailing Address	Express Mail Address	Walk-In Customer Assistance
Virginia Department of Taxation Office of Customer Services Post Office Box 1115 Richmond, VA 23218-1115	Virginia Department of Taxation 3600 West Broad Street Richmond, VA 23230-4915	3610 West Broad Richmond, VA 23230 Service hours: M-F, 8:30AM - 4:30PM

NOTE: Do NOT mail your tax return to any of the addresses on this page. It will slow processing of your return.

Addresses to use when mailing your individual income tax return.