The Virginia Department of Taxation uses state-of-the-art technology to serve our customers. By logging on to our iFile Secure Message Center, you can send and receive confidential answers to your account questions without ever having to call or write us.
For Individuals
For Businesses
While traditional or non-secure e-mail is still available, please do not send account specific information by this method. We encourage you to log in and send a secure e-mail or contact a Customer Service Representative by phone.
For Individuals
For Businesses
Learn why you may not be receiving expected e-mails from VA Tax. (16Kb PDF)
The Department of Taxation does not initiate any automated outbound calls requesting citizen information.
| Service | Phone | Fax |
|---|---|---|
| Customer Service | (804) 367-8031 (servicios disponible en español) |
(804) 254-6113 |
| Teletax (Where's My Refund?) | (804) 367-2486 | |
| Teleplan (Part Pay Agreement) | (804) 440-5100 | |
| Credit Card Payment (Official Payments) | 800-272-9829 | |
| Tax Forms | (804) 440-2541 | |
| Collections | (804) 367-8045 | (804) 254-6112 |
| Online Services | (804) 440-2549 |
| Service | Phone | Fax |
|---|---|---|
| Corporate Sales and Use, Employer Withholding, and Litter tax | (804) 367-8037 (servicios disponible en español) |
(804) 254-6111 |
| Aircraft Sales And Use | (804) 786-2450 | |
| Commodity and Excise Tax | (804) 786-2450 | |
| Forest Products Tax | (804) 786-2450 | |
| Bank Franchise Tax | (804) 371-0730 | (804) 786-2800 |
| Recordation Tax | (804) 371-0848 | |
| Cigarette Stamps (Purchases) | (804) 367-8465 | |
| Tobacco Tax Assistance | (804) 371-0730 | |
| Tax Credit Assistance | (804) 786-2992 | |
| Tax Forms | (804) 440-2541 | |
| Collections | (804) 367-8045 | (804) 254-6112 |
| Registration | (804) 367-8057 | (804) 367-2603 |
| Online Services | (804) 440-2550 |
The Virginia Department of taxation allows taxpayers to communicate on-line in real time with the department’s Tax representatives by clicking on one of the many "Live Chat" icons located throughout the web site. Taxpayers can ask general tax questions or specific questions about their accounts. Live Chat is available from 7 a.m. to 9 p.m. week days, and from 8 a.m. to 1 p.m. on Saturdays. Transcripts of on-line conversations are available to print out. If you are receive a "Live Chat is currently unavailable" message during normal business hours then all operators for Live Chat are busy.
| Mailing Address | Express Mail Address | Walk-In Customer Assistance |
|---|---|---|
|
Virginia Department of Taxation |
Virginia Department of Taxation |
3610 West Broad |
NOTE: Do NOT mail your tax return to any of the addresses on this page. It will slow processing of your return.
Addresses to use when mailing your individual income tax return.
Last Updated 12/30/2009 14:43
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Copyright © 2010 Virginia Department of Taxation. All rights reserved.
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