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  • The Virginia Department of Taxation's Customer Service Walk-in Center at 1957 Westmoreland St., Richmond, is closed.
    Our Cashiers' Office remains open, M - F, 8:30 a.m. - 5 p.m.


You can send and receive confidential answers to your account questions by using our Secure E-mail service.

Individual               Send a Secure E-mail              

Business               Send a Secure E-mail              

 Learn why you may not be receiving expected e-mails from the Virginia Department of Taxation. (16Kb PDF)

Live Chat

Communicate online in real time with the Department’s tax representatives by clicking on one of the many "Live Chat" icons located throughout this website. You can ask general tax questions or specific questions about your account(s). During Individual Income Tax filing season, from January through May, Live Chat is available from 8:30 a.m. to 8 p.m. weekdays, and from 8:30 a.m. to noon on Saturdays. Live Chat is available from 8:30 a.m. to 5 p.m. on weekdays from June through December. Transcripts of Live Chat sessions are available to print out. If you receive a message during normal business hours stating that "Live Chat is unavailable," this means all operators are currently busy.


Phone and Fax Numbers

The Department does not initiate any automated outbound calls requesting citizen information.

For Individuals (Telephone Service Hours: Monday - Friday, 8:30 a.m. - 5 p.m.)

  Phone Fax
Customer Services
(servicios disponible en español)
  • Online Services
  • Tax Forms
  • Individual Income Tax
(804) 367-8031 (804) 254-6113
Where's My Refund? (804) 367-2486  
Part Pay Agreements (804) 440-5100  
Credit Card Payments (Official Payments) (800) 272-9829  

For Businesses (Telephone Service Hours: Monday - Friday, 8:30 a.m. - 5 p.m.)

  Phone Fax
Customer Services
(servicios disponible en español)
  • Corporation Income Tax
  • Digital Media Fee
  • Employer Withholding
  • Litter Tax
  • Sales and Use Tax
  • Tire Recycling Fee
  • Watercraft Sales and Use Tax
  • Business Online Services (iFIle, iReg and QuickPay)
  • Business Registration
  • Tax Forms
(804) 367-8037 (804) 254-6111
Special Taxes
  • Aircraft Sales and Use
  • Apple Tax
  • Corn Assessment
  • Cotton Assessment
  • Egg Excise Assessment
  • Forest Products Tax
  • Peanut Tax
  • Sheep Tax
  • Small Grains Assessment
  • Soft Drink Tax
  • Soybean Tax
(804) 786-2450 
(804) 786-2800
Insurance Premiums License Tax (804) 404-4163  
Bank Franchise Tax  (804) 786-2840 (804) 786-2800 
Cigarette Stamps (Purchases)  (804) 367-8465   
Tobacco Tax Assistance  (804) 371-0730   
Communications Tax (804) 404-4195 (804) 786-2645
Rolling Stock Tax (804) 371-0857  
Motor Vehicle Rental Tax (804) 404-4180 (804) 225-2295

 Tax Credits (Telephone Service Hours: Monday - Friday, 8:30 a.m. - 5 p.m.)

  Phone Fax
Tax Credit Assistance (804) 786-2992  

 Collections (Telephone Service Hours: Monday - Friday, 8:30 a.m. - 4:30 p.m.)

  Phone Fax
Collections (804) 367-8045 (804) 254-6112
Court Debt Collections (804) 367-0016  

Other Useful Numbers

  Phone Fax
Estate Tax (804) 367-8031  
Fiduciary Income Tax (804) 367-8031  
Recordation Tax (804) 371-0856  
Public Relations (Media Contacts) (804) 786-3507  

 TTY Users Please Dial 7-1-1


Location and Mailing Addresses

Mailing Address Express Mail
Virginia Department of Taxation
Office of Customer Services
P.O. Box 1115
Richmond, VA 23218-1115
Virginia Department of Taxation
1957 Westmoreland Street
Richmond, VA 23230


Our Customer Service Walk-In Center located at  1957 Westmoreland Street, Richmond, VA 23230 is closed.  

Our Cashiers' Office remains open, M-F 8:30 a.m. - 5 p.m. (Year-Round)


NOTE: Do not mail your tax return to any of the addresses on this page. It will slow processing of your return.

Addresses to use when mailing your individual income tax return.


Last Updated 7/23/2014 10:24


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