If your return is missing information or some of that information is incorrect, the Fillable Forms program will reject your return. The program will email the error messages showing why your return was rejected to you. This chart lays out the steps to take to correct the errors. If you need additional assistance with the error message, please contact us.

Error Message Error Solution
The total Virginia State Income tax withholdings on Form 760CG Line 19A and/or Line 19B must be equal to the sum of Virginia State Withholdings on Form W-2, Form W-2G, Form 1099-R, Form 1099-G, Form 1099-MISC, Form 1099-INT, Form 1099-DIV, Form 1099-B, Form 1099-OID, Form 1099-K, and Schedule VK-1. Step 1 Tab – Review calculations and update withholding forms.
  • Make sure VA is selected as the state (when applicable) on your withholding forms.
  • Correct manual calculations for VA amounts entered on Line 19A and/or Line 19B.
Error: The element 'RefundDirectDeposit' in namespace 'http://www.irs.gov/efile' has invalid child element 'NotIATTransaction' in namespace 'http://www.irs.gov/efile'. Listof possible elements expected: 'Amount, Checking, Savings' in namespace 'http://www.irs.gov/efile'.

Step 1 Tab – Mark Checking or Savings oval on Form 760, Page 2.

You claimed a Refund and provided the bank routing/account numbers, but you did not mark the Checking or Savings oval.

Error: The element 'SpouseTaxAdjustment' in namespace 'http://www.irs.gov/efile' has incomplete content. List of possible elements expected: 'SecdVAGI' in namespace 'http://www.irs.gov/efile'.

Error: The element 'SpouseTaxAdjustment' in namespace 'http://www.irs.gov/efile' has invalid child element 'SecdVAGI' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'SecdTaxAdjustment' in namespace 'http://www.irs.gov/efile'.

Error: ‘SecdTaxAdjustment' element is invalid - The value '($$$)' is invalid according to its datatype 'http://www.irs.gov/efile:VASecdTaxAdjustNNType' - The MaxInclusive constraint failed. The element 'SpouseTaxAdjustment' in namespace 'http://www.irs.gov/efile' has incomplete content. List of possible elements expected: 'SecdVAGI' in namespace 'http://www.irs.gov/efile'.
 
Step 1 Tab – Properly claim Spouse Tax Adjustment (STA) on Line 17
  • Enter the Spouse’s VAGI into the field / box next to Line 17.
  • Enter the amount of the Spouse Tax Adjustment in Line 17.

Both fields must be complete in order to claim the Spouse Tax Adjustment.

If you are not claiming the Spouse Tax Adjustment, do not enter a 0 on Line 17. Leave the field blank.

The amount for the adjustment may not exceed $259. See the Virginia Tax instructions for full details.

Error: The 'http://www.irs.gov/efile:SecdExempt' element is invalid - The value '3' is invalid according to its datatype 'http://www.irs.gov/efile: VAExemption1NumType' - The Enumeration constraint failed. Step 1 Tab – Properly claim exemptions.
  • Enter "1" in the field to claim the exemption. Only a value of "1" is allowed in each field, (unless entering number of dependents).
  • If you are not claiming an exemption, leave the field blank.
Error: The element 'Secondary' in namespace 'http://www.irs.gov/efile' has incomplete content. List of possible elements expected: 'TaxpayerSSN' in namespace 'http://www.irs.gov/efile'. Step 1 Tab – Provide Spouse's Social Security Number (SSN).
Earned Income Credit claimed on Federal Return on Form 760CG must be greater than zero when Federal Earned Income Credit on Schedule ADJ/CG Part 2 is greater than zero. Step 1 Tab – Properly claim the credit (EIC).
Mark the “Earned Income Credit on federal return” checkbox on Form 760, Page 1.
Enter the applicable amount in the EIC field below the checkbox.
Error: The element 'PrimDrvrLcnsOrStateIssdIdGrp' in namespace 'http://www.irs.gov/efile' has invalid child element 'DrvrLcnsStCd' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'NoDrvrLcnsOrStateIssdId, DrvrLcnsNum, StateIssdIdNum' in namespace 'http://www.irs.gov/efile'.

Error: The element 'SpsDrvrLcnsOrStateIssdIdGrp' in namespace 'http://www.irs.gov/efile' has invalid child element 'StateIssdIdStCd' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'NoDrvrLcnsOrStateIssdId, DrvrLcnsNum, StateIssdIdNum' in namespace 'http://www.irs.gov/efile'

Step 1 Tab and Step 2 Tab – Update ID details. Partially completed / blank fields reject the return.

If you provide your ID details, complete ALL fields listed in the sections below.

Step 1 Tab

  • VA Driver's License Information – You/Spouse
  • Issue Date – You/Spouse

Step 2 Tab, Section 4

  • Type of ID – You/Spouse
  • ID State – You/Spouse
  • ID Expiration Date – You/Spouse
  • Non-expiring checkbox – You / Spouse

If you don’t have an ID or choose not to provide the details, leave all of the above fields blank on your return.

Error: The element 'RefundDirectDeposit' in namespace 'http://www.irs.gov/efile' has invalid child element 'BankAccountNumber' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'TelephoneNumber, RoutingTransitNumber' in namespace 'http://www.irs.gov/efile'.

Step 1 Tab – Provide the Routing Transit Number of your bank.

You claimed a Refund and you need to provide the bank routing transit number for the direct deposit on Form 760, page 2.

Error: The element 'StatePayment' in namespace 'http://www.irs.gov/efile' has invalid child element 'PaymentAmount' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'Checking, Savings' in namespace 'http://www.irs.gov/efile'.

Step 1 Tab – Mark Checking or Savings oval on Step 1 Tab.

You claimed a Tax Due and provided the bank routing/account numbers, but you did not mark the Checking or Savings oval.

Error: The 'http://www.irs.gov/efile: RoutingTransitNumber' element is invalid - The value '00XXXXXXX' is invalid according to its datatype 'http://www.irs.gov/efile: RoutingTransitNumberType' - The Pattern constraint failed. Step 1 Tab (Refund) or Step 2 Tab (Tax Due) – Verify the Routing Transit Number was entered.
  • The routing transit number must have 9 digits.
  • The 1st two digits must begin with one of the following sequence of numbers: 01 | 02 | 03 | 04 |05 | 06 | 07 | 08 | 09 | 10 | 11 | 12 | 21 | 22 | 23 |24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32.

Add/View Forms – Update your 760-ADJ for $0 amounts.

  1. Click Add/View Forms.
  2. Select Form 760-ADJ and make the related change.
Error Message Error Solution
Error: The element 'OtherSubtn' in namespace 'http://www.irs.gov/efile' has invalid child element 'Amount' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'Code' in namespace 'http://www.irs.gov/efile'. If you claim an amount (other than $0), select an allowed Subtraction Code from the drop down list.
  • If you have nothing to claim, do not enter $0.
  • If you enter $0 but no codes, go to each field and delete the $0 amount.
Error: The element 'OtherAddtn' in namespace 'http://www.irs.gov/efile' has invalid child element 'Amount' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'Code' in namespace 'http://www.irs.gov/efile'. If you claim an amount (other than $0), select an allowed Addition Code from the drop down list.
  • If you have nothing to claim, do not enter $0.
  • If you enter $0 but no codes, go to each field and delete the $0 amount.
Error: The element 'Deduction' in namespace 'http://www.irs.gov/efile' has invalid child element 'Amount' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'Code' in namespace 'http://www.irs.gov/efile'. If you claim an amount (other than $0), select an allowed Deduction Code from the drop down list.
  • If you have nothing to claim, do not enter $0.
  • If you enter $0 but no codes, go to each field and delete the $0 amount.

Add/View Forms – Update your W-2

  1. Click Add/View Forms.
  2. Select Form W-2 and make the related change
Error Message Error Solution
Error: The element 'IRSW2' in namespace 'http://www.irs.gov/efile' has invalid child element 'EmployerForeignAddress' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'ControlNum, EmployeeNm' in namespace 'http://www.irs.gov/efile'. In Box C, if the Employer has a domestic address, then review the Foreign Province, Foreign Postal Code, and Foreign Country to ensure no information has been entered.
Error: The element 'Income' in namespace 'http://www.irs.gov/efile' has invalid child element 'Exempts' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'ItemizedDeducts, StandardDeducts' in namespace 'http://www.irs.gov/efile'. Step 1 Tab – You must claim either itemized deductions on Line 10 or the standard deduction on Line 11. If claiming itemized deductions you must use the Virginia Schedule A. You must claim the same type of deduction that you claimed on your federal return.
Error: Document does not pass the schema validation. Error: The 'http://www.irs.gov/efile:IdTheftPin' element is invalid - The value 'XXXXXX' is invalid according to its datatype 'http://www.irs.gov/efile:VAIdTheftPinType' - The actual length is less than the MinLength value. Step 1 Tab – Only enter an ID Theft PIN if you received one in the mail from Virginia Tax. Otherwise, leave the ID Theft PIN field blank
Error: The element 'IRSW2' in namespace 'http://www.irs.gov/efile' has invalid child element 'EmployerEIN' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'CorrectedW2Ind, EmployeeSSN' in namespace 'http://www.irs.gov/efile'. Provide the Employee SSN in Box A.
Error: The element 'IRSW2' in namespace 'http://www.irs.gov/efile' has invalid child element 'EmployerNameControlTxt' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'EmployerEIN' in namespace 'http://www.irs.gov/efile'. Identification Number (EIN) in Box B of the W-2.
Error: The element 'EmployerUSAddress' in namespace 'http://www.irs.gov/efile' has invalid child element 'CityNm' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'AddressLine1Txt' in namespace 'http://www.irs.gov/efile'. Provide the Street Address in Box C
Error: The element 'EmployerUSAddress' in namespace 'http://www.irs.gov/efile' has invalid child element 'StateAbbreviationCd' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'AddressLine2Txt, CityNm' in namespace 'http://www.irs.gov/efile'. Provide the Street Address in Box C.
Error: The element 'IRSW2' in namespace 'http://www.irs.gov/efile' has invalid child element 'WagesAmt' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'ControlNum, EmployeeNm' in namespace 'http://www.irs.gov/efile'. Provide the Employee Name in Box E.
Error: The element 'IRSW2' in namespace 'http://www.irs.gov/efile' has invalid child element 'WagesAmt' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'EmployeeUSAddress, EmployeeForeignAddress' in namespace 'http://www.irs.gov/efile'. Provide the Employee Address in Box F.
Error: The element 'EmployeeUSAddress' in namespace 'http://www.irs.gov/efile' has invalid child element 'StateAbbreviationCd' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'AddressLine2Txt, CityNm' in namespace 'http://www.irs.gov/efile' Provide the Employee Address in Box F.

Add/View Forms – Update your 1099-R.

  1. Click Add/View Forms.
  2. Select Form 1099-R and make the related change.
Error Message Error Solution
Error: The element 'IRS1099R' in namespace 'http://www.irs.gov/efile' has invalid child element 'PayerEIN' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'CorrectedInd, PayerNameControlTxt' in namespace 'http://www.irs.gov/efile'. Provide the Payer Name and Payer Address.
Error: The element 'IRS1099R' in namespace 'http://www.irs.gov/efile' has invalid child element 'PayerUSAddress' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'CorrectedInd, PayerNameControlTxt' in namespace 'http://www.irs.gov/efile'. Provide the Payer Name.
Error: The element 'IRS1099R' in namespace 'http://www.irs.gov/efile' has invalid child element 'PayerForeignAddress' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'PayerEIN' in namespace 'http://www.irs.gov/efile'. If the Payer has a domestic address, then review the Foreign Province, Foreign Postal Code, and Payer’s Foreign Country to ensure no information has been entered.