These resources review how Virginia Tax meets state and federal accessibility guidelines. They also assist individuals with disabilities in accessing information.

Virginia Tax Online Accessibility Policy

Virginia Tax is committed to providing access to our website for individuals with disabilities. To meet this commitment, we work to comply with all state and federal accessibility laws.

If the format of any material on our website interferes with your ability to access information due to an issue with accessibility caused by a disability, please use our Accessibility Issue Reporting Form.

Return the completed form to us:

We will review your request and provide a written response, and, where appropriate, do so in a format accessible to you. If you have any questions, please contact the Taxpayer Rights Advocate at TaxpayerAdvocate@tax.virginia.gov or by phone at 804.786.4226.

Guidance Regarding Chapter 571, 2025 Acts of Assembly: 

Virginia Tax is actively working on developing a plan on how to prioritize information and communications technology to meet federal Section 508 standards adopted pursuant to 29 U.S.C. § 794d, Section 255 guidelines adopted pursuant to 47 U.S.C. § 255, and 28 C.F.R. § 35.200. Such plan will be made available when Virginia Tax files its legislative report, as required by such act. 

Americans With Disabilities Act

Notice Under the Americans With Disabilities Act

In accordance with the requirements of Title II of the ADA, the Virginia Department of Taxation (“Virginia Tax”) will not discriminate against qualified individuals with disabilities on the basis of disability in its services or programs.

Employment: 

  • Virginia Tax does not discriminate on the basis of disability in our hiring or employment practices.
  • We comply with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA. 

Effective Communication: 

  • Virginia Tax generally will, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in our programs, services, and activities.

Modifications to Policies and Procedures: 

  • Virginia Tax will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to participate in all of our programs and services.
  • Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in one of our programs, should contact the Taxpayer Rights Advocate at TaxpayerAdvocate@tax.virginia.gov.  

The ADA does not require Virginia Tax to take any action that would fundamentally alter the nature of our programs or services, or impose any undue financial or administrative burden.

For assistance with digital accessibility requests, see our Accessibility Issue Reporting Form.

Virginia Tax Grievance Procedure Under the Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of the ADA. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by Virginia Tax. Virginia Tax’s Personnel Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant; and location, date, and description of the alleged discrimination. Alternative means of filing complaints, such as personal interviews or tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the complainant and/or designee as soon as possible but no later than 180 calendar days after the alleged violation to: 

Taxpayer Rights Advocate
Virginia Department of Taxation
PO Box 546
Richmond, VA 23218-0546

Within 15 calendar days after receipt of the complaint, the Taxpayer Rights Advocate or designee will meet with the complainant to discuss the complaint and the possible resolution. Within 15 calendar days of the meeting, the Taxpayer Rights Advocate or designee will respond in writing, and where appropriate, in a format accessible to the complainant. The response will explain Virginia Tax’s position and offer options for substantive resolution of the complaint.

If Virginia Tax’s response does not satisfactorily resolve the issue, the complainant and/or designee may appeal the decision within 15 calendar days after receipt of the response to the Tax Commissioner or designee.

Within 15 calendar days after receipt of the appeal, the Tax Commissioner or designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Tax Commissioner or designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the Taxpayer Rights Advocate or designee, appeals to the Tax Commissioner or designee, and responses from these 2 offices will be retained by Virginia Tax for at least 3 years.

Accessibility Tips

Low Vision Tips 

Increase Text Size

  • Microsoft Edge

    In your browser, go to Settings, then Appearance. In the Fonts section, use the Fonts Size dropdown to select the appropriate size. 

  • Mozilla Firefox

    In your browser, go to Settings, then in the General panel, go to Language and Appearance. Click Advanced under Fonts, then used the minimum font size dropdown to select the appropriate size. 

  • Google Chrome

    In your browser, go to Settings, then Appearance. Use the Fonts Size dropdown to select the appropriate size.  

Screen Magnification
  • Windows: Start > Settings > Display > Make Text Bigger slider