Why did you receive this letter? 

We often send letters requesting additional documentation to verify information claimed on returns. If you receive a letter from us, it doesn't mean you did anything wrong, or that there is anything wrong with your return. It's just an extra step we're taking to verify the returns we process and make sure refunds go to the right person.

Our goal is to stop fraudulent returns before they go out the door, not to slow down your refund. If you receive a letter, respond with the requested information as soon as you can to help us take the appropriate action.  

How to respond

Read your letter carefully, and follow the instructions outlined in your letter to respond.

If your letter gives you the option to respond online, like those titled "Refund Verification Needed," "Refund Verification," or "Did you file a Virginia income tax return?",  this is the fastest way to receive your refund. 

Responding online

You can only respond to certain letters online. If your letter does not give you the option to go online, please follow the instructions outlined in your specific letter. If you're not sure, check the letter number in the bottom left corner of your letter. The following letters allow the option to respond online:

  • AUIN073A
  • AUIN073M
  • AUIN273A
  • AUIN373A 
  • AUIN473A
  • AUIN573A

Before responding, read your letter carefully to make sure you have everything we need ready.  

When you have everything ready, log in using the information below:

  • Your Social Security Number or Individual Taxpayer Identification Number
  • The Correspondence ID from your letter
  • The tax year of the return referenced in your letter

Log in now

You can also respond to these letters by mail or fax. Just send the letter back to us with the requested information: 

Virginia Department of Taxation
RAP Unit 1
P.O. Box 27003
Richmond, VA 23261-7003

Fax: 804.344.8565

Have questions? 

If you have any questions or need assistance, please call us at 804.404.4185.