Tax Scam Alert

Virginia Tax is committed to protecting our customers from identify theft and fraud. Please beware of scams involving phone calls from parties representing themselves as IRS agents or Virginia Tax employees. The callers may state that you have violated a tax law, cheated on tax credits, owe money to the state or federal government, or that you need to verify information to receive your refund. They may ask you to disclose personal information (such as your SSN), wire money, send cash or checks, or submit money on prepaid cards to resolve the matter. They may also threaten physical violence or imprisonment if you do not comply.   

Remember: Virginia Tax’s employees and agents will never threaten violence. If you owe state taxes, we will send letters to your address on file. If you don't respond, our Compliance Office will attempt to collect the outstanding debt in compliance with state and federal laws. We will not ask for personal information through email, text messages, or other methods that aren't secure. We also do not ask customers to resolve outstanding tax liabilities by submitting prepaid cards.

Help us protect your information by keeping your account details current. Let us know if you have moved or have made changes to authorized agents, powers of attorney, or other authorized individuals on your account. If you ever have questions about your tax account, please contact us.   

Report Payroll Record Breaches to Virginia Tax

Payroll records with employees’ personal information have become prime targets for identity thieves. Employers, payroll providers, and other payers:

  • Take extra steps to protect your employees' personal information including names, Social Security numbers, withholding, wages, and bank account information.
  • Immediately report any breach of payroll records to our Identity Theft Information Line at 804.404.4185.  

Please provide: 

  • Name of the employer or payer
  • Federal Employer Identification Number (FEIN)
  • Tax year involved​
  • Contact name and phone number for the business  

To learn about ways to avoid data theft, see "Start with Security: A Guide for Businesson the Federal Trade Commission’s website. 

Refund Fraud Prevention Reminder: Potential Refund Delays

We're committed to protecting taxpayers’ identities and preventing fraudulent filing of tax returns. We continue to work closely with the IRS, other revenue agencies, and tax preparation software vendors to take proactive measures to safeguard your tax returns prior to issuing refunds.

While the majority of tax returns are processed without delay, processing of some returns may take longer due to our refund review and validation procedures. If your return has been stopped for review, you may receive a letter asking for additional information. Please provide any requested information promptly to ensure timely review.

Thank you for your patience and understanding.

Refund Fraud Prevention

See our Refund Fraud Prevention page to see what we're doing to keep your information secure and how you can protect yourself.